Terms and conditions for Canada

About this summary

This page gives a short overview of the rules for accounts, bonuses, rakeback, payments and use of this website, and it should take only a few minutes to read. The binding agreement between you and JackBit is made up of the full Terms and Conditions, the Sportsbook Terms, the KYC Policy, the Refund Policy and the Dispute Resolution page, all linked in the casino footer. If this summary and the full terms ever disagree, the full terms win. If a translated version differs from the English one, the English text takes priority.

The operator of JackBit is Data Link Digital B.V., registered in Curaçao with company number 164124 and licensed and regulated by the Curaçao Gaming Authority under licence OGL/2024/1562/1139. That licence is issued in Curaçao and is not a licence from any Canadian province. By opening an account you confirm you have read and accepted the full terms, our privacy policy and the rules of every promotion you take part in.

1. Who can open an account

• You need to be 18 or over, or older if your province or territory sets a higher gambling age.
• Gambling in Canada is regulated province by province. Availability depends on where you live, and the rules of your province apply to you.
• You may not reside in, or play from, a restricted territory. That list forms part of the full terms and can change in line with our licence.
• Some studios block individual games in certain regions, even where the rest of the casino is open to you.
• Hiding your real location with a VPN or a similar tool is not permitted, and accounts that do so may be closed.
• Each person may hold only one account. Duplicates may be closed, with their bonuses and winnings taken away.

2. Your account and login

An account is created with a username, email address, password and mobile number, or through Continue with Google. A username is fixed once chosen, so pick it with care. Passwords must contain at least eight characters, including one uppercase letter and one number. Keeping your login details safe is your responsibility, as is all activity on the account, and we suggest turning on two-factor authentication.

Everything you tell us must be accurate and must relate to you. Accounts may not be sold, shared or operated on behalf of another person. We can suspend or close an account where we find fraud, bonus abuse, collusion, automated play, chargebacks, money laundering or any other breach of these terms. When we close an account for a reason outside that list, the remaining real-money balance is returned to you.

3. Identity checks

Crypto play is available immediately after sign-up. To unlock payment methods beyond crypto, fill in My Account > Personal Information with your first and last name, date of birth, mobile number, country, city and address. Our verification team may also request proof of identity, proof of address, proof that a payment method is yours, or proof of the source of your funds at any point, most commonly before a large withdrawal or when activity looks out of the ordinary. Withdrawals can be held while documents are under review. The KYC Policy page sets out which documents we accept.

4. Deposits

• Deposits are made in the supported cryptocurrencies, or by purchasing crypto through Buy Crypto, where a card is charged in CAD.
• Every coin has to be sent on the network chosen in the cashier. Funds sent on a different network or to a wrong address may be lost for good.
• Deposits appear in your balance once the blockchain confirms them.
• Deposits must come from wallets or payment methods under your control.
• The cashier lists the minimum deposit for each coin, and some promotions set a minimum of their own.

5. Withdrawals

• Withdrawals go to the crypto wallet address you choose. Any other payout method depends on your country and on your verification status.
• Most withdrawals are processed within minutes, within a maximum processing window of 24 hours, plus whatever time verification needs.
• Each coin has its own minimum and maximum per withdrawal, shown in the cashier.
• Weekly and monthly withdrawal limits apply, and bigger wins may be paid out in instalments.
• The blockchain's network fee is charged on every withdrawal.
• A withdrawal cannot be requested while a bonus is active on the balance.

6. Crypto values and the Canadian dollar

Your JackBit balance is held in cryptocurrency, not in Canadian dollars. The CAD value of any coin follows the market, so your balance can be worth more or less between deposit and withdrawal regardless of what happens at the tables. Stablecoins track the US dollar, which means even their CAD value moves with the exchange rate. Local currency figures in the cashier are estimates only, and JackBit is not responsible for changes in market value.

7. Welcome offers and promotions

A new account may claim one welcome offer, either for the casino or for the sportsbook, on its first deposit. The amount, wagering requirement, wagering period, maximum bet and maximum withdrawal from the bonus are set by country and shown on the offer card before you activate it. The core rules that apply everywhere are:

• The offer becomes available after your first deposit and is switched on under Profile > Gifts > Bonus. You do not have to request it before depositing.
• If you would rather not take the bonus, simply ignore it and play with your own money.
• On the casino offer, only bets on the slots named in the rules count towards wagering.
• Bonuses cannot be combined with other promotions.
• If wagering is not finished in time, the bonus and any winnings from it are removed.
• A bonus can be cancelled through live support, which also removes the bonus and the winnings made with it.
• Only one welcome offer is allowed per person, household, device and payment source.

All other promotions, from tournaments to the 3+1 FreeBet, have their own rules on their cards, and the "Rules for all general winnings" page applies across them. With six time zones in Canada, a weekly or monthly reset reaches players at different local hours, so go by the countdown on each card rather than the clock on your wall. We may change, pause or end any promotion at any time.

8. Rakeback and the VIP Club

• Eligible bets earn points at the rates published on our VIP page: 12% for casino, 14% for sportsbook and virtual sports, 3.5% for live casino and Originals, plus a Birthday Boost.
• No wagering or playthrough applies to rakeback.
• VIP level is based on level points, beginning with Rookie at 0 to 10K. Higher levels add boosts, a level-up bonus, VIP email access and a dedicated VIP manager.
• The VIP Club FAQ in your account shows what a point is worth and the minimum cashout.
• We may adjust rates, perks or eligible games after giving notice on the site.

9. Bonus abuse

Bonuses and rewards exist for genuine play. Any of the following counts as abuse and may lead to bonuses, winnings or the whole account being removed: holding several accounts, sharing one IP address across several accounts, low-risk betting designed only to clear wagering, coordinated play between accounts, and using software or scripts to place bets.

10. Games and sports betting

Game outcomes are produced by certified random number generators, and our Fairness and RNG Testing Methods page explains how they are tested. When a game malfunctions, the bets and payouts affected are void. Sports bets, whether on the NHL, the NBA, MLB or anything else in the sportsbook, settle on the confirmed result of the event under the Sportsbook Terms. Obvious mistakes in odds or market settings can lead to a bet being voided or resettled at the right price. CashOut values follow the live odds and are only offered while the market remains open.

11. Responsible gambling

Deposit limits, breaks and self-exclusion can all be set through live support, and the Self-Exclusion page describes each of them. While self-excluded, you may not open a new account. Tools and free Canadian help lines are on our responsible gambling page.

12. Inactive accounts

An account with no login or activity for a long time may be marked as dormant. Before taking any step, we try to reach you at your registered email address. Your real-money balance remains yours and can be withdrawn after the normal checks.

13. Using this website

The text, design, logos and images on this website belong to JackBit or its licensors and may not be reused without permission. We review the information here regularly, but offers and limits change, and the terms shown in your account at the moment you play are the ones that count. Links to independent Canadian help services are offered for convenience, and we are not responsible for what external sites publish.

14. Complaints

Complaints can be raised through live chat or by email. Each one is reviewed by a senior support team member, who replies in writing. If that answer does not satisfy you, the Dispute Resolution page explains the next stage. Our contact page lists the information that helps us sort out a case quickly.

15. Updates to these terms

These terms may be updated, for instance to cover new products, regulatory changes or new promotions. Significant changes are announced on the site or by email. Continuing to use your account after a change means you accept the new terms. If you do not agree, you are free to close your account and withdraw your balance.